Refunds and cancellation
Question packs are digital credits delivered instantly. This policy explains when you can get your money back.
Refunds
- Unused packs: if you have not used any questions from a pack, you can ask for a full refund within 7 days of purchase.
- Payment taken but no credits: if money left your account but the questions did not appear within 1 hour, contact us and we will either add the questions or refund you in full.
- Duplicate or failed payments: refunded in full.
- Technical failures: if an answer fails because of an error on our side, the question credit is returned to your account automatically.
- Questions already used are not refundable, because the service has been delivered.
How to ask for a refund
Email tradingsuccess1813@gmail.com with your registered email or phone and the order ID (shown in your account's purchase history). We reply within 2 working days.
Timelines
Approved refunds are started within 2 working days and reach your original payment method within 5–7 working days, depending on your bank.
Cancellation
There are no subscriptions, so there is nothing to cancel. You only pay when you choose to buy a pack.